Terms and Conditions

Last updated: 26/07/2025

1. Introduction

These Terms and Conditions ("Terms") govern your use of Leads Ward, an intelligent lead-filtering service operated by We Are Monad™, a trading name of Pixel Bucket Ltd ("Company", "we", "our", or "us").

Company Details:
Pixel Bucket Ltd
Company Number: 09229110
Registered Office: 71-75 Shelton Street, London, England, WC2H 9JQ
Email: legal@leadsward.com

By accessing or using our service, you agree to be bound by these Terms. If you do not agree, please do not use our service.

2. Service Description

Leads Ward provides an AI-powered lead filtering service that:

• Analyses form submissions from your website using artificial intelligence
• Assigns quality scores to leads from 1-100
• Filters out low-quality leads based on your configurable threshold
• Provides a dashboard for managing settings and viewing lead logs
• Offers API access and JavaScript snippet integration

3. Account Registration and Eligibility

To use our service, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Be responsible for all activities under your account

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our service to filter legitimate business leads from your own websites and forms.

4.2 Prohibited Uses

You must not:

• Use the service for any unlawful purpose or in violation of applicable laws
• Process data you do not have the right to process
• Attempt to reverse engineer, decompile, or extract our algorithms
• Use the service to process personal data of children under 16
• Overload or abuse our API with excessive requests
• Share your API keys or account credentials with unauthorised parties
• Use the service to discriminate against protected classes
• Interfere with the security or integrity of our systems

5. Payment Terms

5.1 Fees and Billing

• Subscription fees are charged monthly in advance
• All prices are in USD and include applicable VAT
• Payment is due immediately upon subscription or renewal
• We may change our pricing with 30 days' notice

5.2 Refunds

• We offer refunds at our discretion for unused portions of your subscription
• Refund requests must be submitted within 30 days of payment
• Refunds will be processed to your original payment method within 5-10 business days
• We reserve the right to refuse refunds for accounts that violate these Terms

5.3 Suspension for Non-Payment

We may suspend your access to the service if payment is overdue. Your account will be reactivated upon successful payment of outstanding amounts.

6. Data Processing and Privacy

Our processing of your personal data is governed by our Privacy Policy. By using our service, you acknowledge that:

• You have the legal right to process all data you submit to our service
• You will comply with all applicable data protection laws
• You are responsible for obtaining necessary consents from data subjects
• We act as a data processor for lead data you submit

7. Intellectual Property Rights

7.1 Our Rights

We retain all rights, title, and interest in our service, including our algorithms, software, trademarks, and content.

7.2 Your Rights

You retain ownership of your data and content. You grant us a licence to process your data solely to provide our service.

8. Service Availability and Performance

• We aim to provide reliable service but do not guarantee 100% uptime
• We may perform maintenance that temporarily affects service availability
• We will provide reasonable notice of planned maintenance when possible
• We are not liable for service interruptions beyond our reasonable control

9. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability to you shall not exceed the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, special, or consequential damages
• We are not liable for loss of profits, data, or business opportunities
• Nothing in these Terms excludes or limits liability for death, personal injury, fraud, or fraudulent misrepresentation

10. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from:

• Your use of our service in violation of these Terms
• Your violation of applicable laws or regulations
• Your infringement of third-party rights
• Your processing of data without proper legal basis

11. Termination

11.1 Termination by You

You may terminate your account at any time through your dashboard or by contacting us.

11.2 Termination by Us

We may terminate your account if you:

• Breach these Terms and fail to remedy the breach within 7 days of notice
• Fail to pay fees when due
• Use the service in a way that causes harm to us or others

11.3 Effect of Termination

• Your access to the service will cease immediately
• We will delete your data in accordance with our Privacy Policy
• You remain liable for any outstanding fees

12. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through our service. Continued use after changes constitutes acceptance of the new Terms.

13. Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures of third-party services.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the use of our service.

17. Contact Information

For questions about these Terms, please contact us at:

• Email: legal@leadsward.com
• Address: Pixel Bucket Ltd, 71-75 Shelton Street, London, England, WC2H 9JQ

18. Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us directly to resolve any disputes. We are committed to working with you to find a mutually acceptable solution.